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Last update: October 2023
The Basics
What is Cohart?
Who is Cohart for?
What’s different about Cohart than other art marketplaces?
Why is Cohart important?
What can you do at Cohart?
How do I sign up for Cohart?
How much does it cost?
What is Cohart’s take-rate?
If I’m an artist with a gallery, how does it work?
How do I grow my Cohart community?
How do I get in touch?
For Buyers
How do I know the artworks are real?
How do I ensure the artists are trustworthy?
What if my artwork breaks after I purchase it?
What if I can't find the artwork I want?
Orders
What payment options do you accept?
When do I pay for the order?
How much does shipping cost?
How much does it cost to authenticate my order?
Are there fees associated with purchasing an artwork on Cohart?
I placed an order, but didn't receive a confirmation email. What should I do?
Can I cancel my order?
Can I change my shipping address after my order has been placed?
When will I receive my order?
How can I track the status of my order?
Where can I find my pending orders?
Order Issues
What if I believe the artwork is inauthentic?
I received my order but it's in a different condition than expected. What do I do?
I never received my order. What should I do?
My order was canceled. Can I still buy the item?
Why was my order canceled?
Returns
Do you offer returns?
How long do I have to start a return?
Are there fees associated with returning the artwork I purchased?
What items are not eligible for return?
When will I receive the refund after the return has been processed?
Is my purchase eligible for a refund?
For Sellers
Why list on Cohart vs other platforms?
How do I sell on Cohart?
Does Cohart own inventory and sell artwork itself?
How long does the verification process take?
How does Cohart evaluate sellers?
What is my Seller Fee / Cohart’s Commission on Sales?
How can I decrease my commission fees?
When do sellers get paid?
Does Cohart collect sales tax?
What if I am exempt from sales tax?
Do sellers pay for shipping?
My items just sold. What should I do next?
When I make a sale, do I ship my artwork to Cohart?
How do I ship the items I've sold?
How do I get my prepaid shipping label?
How does the authentication work?
What's the best way to pack and ship my artwork to Cohart for authentication?
It has been a while and I haven't received my payout. What is going on?
How do I cash out from my Cohart account?
Can a buyer’s experience affect my seller standing with Cohart?
Can I cancel my sale?
What happens if I don't ship in time?
Why was my Seller Account suspended?
The Basics
For Buyers
Orders
Order Issues
Returns
For Sellers
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